FREQUENTLY ASKED QUESTIONS

YES! We are in-network and accept most insurances, including but not limited to: Blue Cross, Medicare, Medicaid, PEIA, Cigna, Aetna, Tricare, The Health Plan, UMWA, United Health Care. You are responsible for the patient's portion of payment (co-insurance) and any co-pays or deductibles you have not met yet. Payment for copays and deductibles is expected at the time of your visit (cash, Visa, Mastercard, Discover). Call our office at 1-304-842-6008 if you have any questions.

The short answer is No. However some insurances require one to cover physical therapy. Call us at 304-842-6008 if you have any questions about what is required for your specific insurance.

Please bring a copy of your physician's referral (if needed), your insurance or medical card, a picture ID (such as a driver's license), a list of medications you are taking, and information on your medical history. If you have copies of any tests such as x-rays or MRI reports, please bring these as well (we don't automatically get these from your doctor or the hospital). It is easiest if you are wearing comfortable, stretchy clothing in which you can move easily.

Once your visit is scheduled, we will send you a link by email to fill out our intake and consent forms. This will let us know some important information like your insurance details (so we can check benefits for you) and your medical history. If you have any problems filling out this online paperless form let us know and we can either help you with it or you can fill out a paper version. Bring your insurance card, picture ID, medicine list, and referral if you have one. We will need to make copies. We will listen to you and ask questions about your problem, then have you do movements and tests to help figure out how to help you. We will discuss the plan of treatment with you and give you a chance to ask any questions you may have.

Most treatments last 40-60 minutes but may be more or less depending on individual needs.

This is variable depending on your problem. Some conditions may only require a few visits, while others may require more depending on how severe or chronic it is. We understand that time is important and will work with you to make your recovery as fast as possible. It is also important for you to follow through with your therapy "homework". We will give you specific recommendations and exercises to help. We also work with patients who are traveling long distances to try to minimize the number of visits you will need.

As we are one of the only clinics that provide services for chronic pain and pelvic floor issues in the state, we often see patients who live some distance from us. While being able to come in for treatment, even if just for the first visit, can be very helpful, we can modify things to make it as easy for you as possible. We can focus primarily on things you can do to help yourself at home to minimize the number of trips you need to make.

Physical Therapists are specialists in the treatment of muscles, joints, and movement for function. Most people do not realize that often bladder control or pelvic pain relate to weakness or spasm of the pelvic floor muscle. Not all physical therapists specialize in treatment of this area so it is important to find one who works with pelvic floor rehabilitation for both women and men, including issues like post-prostatectomy leaking and male pelvic pain.

Most people are more familiar with a typical outpatient physical therapy setting in which there is a common gym area with open treatment rooms and a lot of people around. We specialize in the treatment of chronic pain and women's health issues and our office is set up differently. We have small private rooms and only see 1-2 people at a time. Special care is taken to make sure you feel comfortable and we will explain the examination and treatment and answer any questions you may have.

We totally understand that people are worried about getting treatment for this type of problem. We assure you, it is something that we see people for all the time. After the first visit, patients often tell us they worried for nothing as it was not as scary as they thought it would be. For pelvic floor problems, it can be very beneficial to do an internal pelvic exam. Don't worry, it is totally ok if you choose to not do this. You are able to choose what treatment you wish to have or not. We just want to help you by offering you the treatments we feel have the best chance of getting you better. There are plenty of other things we can do to help you and we will explain everything as we go along. Also for women, menstruation does not affect treatment. Just let us know if you want to defer treatment during this time. Something to consider: women often find that treatment helps with pain and cramping. Please don't let fear or nervousness deter you from coming in. We can offer you many options for treatment and you can choose what works best for you.